8v88 Privacy Policy

1. Introduction & Scope

1.1 8v88 is committed to handling personal data with care, transparency, and respect for your privacy. This Privacy Policy describes in detail how 8v88 collects, processes, stores, and protects personal information in connection with the operation of its online betting and casino gaming platform.

1.2 This policy applies to all users of the 8v88 platform, including registered account holders, guests browsing the website, and individuals who contact 8v88 via its customer support channels. It covers all personal data collected through digital interactions with the 8v88 website and any associated services.

1.3 By using the 8v88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you should discontinue use of the platform.

1.4 This Privacy Policy should be read alongside the 8v88 Terms & Conditions, which are available at /terms-conditions. In matters of data handling, this Privacy Policy governs.

2. Data We Collect

2.1 8v88 collects personal data through various touchpoints across the platform. The categories of data collected depend on the nature of your interaction with 8v88.

Category	Examples	Collected When
Identity Data	Full name, date of birth, National ID number, passport number	Account registration and KYC verification
Contact Data	Email address, mobile number, residential address (Dhaka, Chittagong, Sylhet, etc.)	Account registration and support contact
Financial Data	bKash/Nagad/Rocket mobile wallet numbers, Visa/Mastercard last four digits, transaction history	Deposits, withdrawals, and payment verification
Account Data	Username, encrypted password, account balance, betting history, bonus activity	Ongoing platform use
Technical Data	IP address, device type, browser type, operating system, session duration	Automatically upon platform access
Usage Data	Pages visited, games played, features used, click patterns, search queries	Automatically during platform use
Communication Data	Live chat transcripts, support emails, feedback submissions	When contacting 8v88 support

2.2 8v88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required for responsible gaming compliance (e.g., self-exclusion records). Where such data is collected for this purpose, it is handled with additional layers of protection.

2.3 Where you choose not to provide data that is marked as mandatory during registration or verification, 8v88 may be unable to open or maintain your account or provide the full range of platform services.

3. How We Use Your Data

3.1 8v88 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your profile on the 8v88 platform;
• Service delivery: To enable you to place bets, access casino games, make deposits and withdrawals, and use all features available on the platform;
• Payment processing: To process your financial transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods;
• KYC and fraud prevention: To verify your identity, detect and prevent fraudulent activity, money laundering, and other illegal conduct;
• Responsible gaming: To monitor account activity for signs of problem gambling and to action self-exclusion or deposit limit requests;
• Customer support: To respond to enquiries, complaints, and support requests submitted via live chat or email;
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features and products;
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications;
• Legal compliance: To fulfil record-keeping, reporting, and disclosure obligations under applicable law.

3.2 8v88 does not use personal data to make fully automated decisions that produce significant legal effects on users without the possibility of human review. Where automated tools are used in fraud detection or responsible gaming monitoring, a human review process is available upon request.

4. Legal Basis for Processing

4.1 8v88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you have requested by registering an account and using the 8v88 platform;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements and responsible gambling obligations;
• Legitimate interests: Processing carried out to pursue the legitimate business interests of 8v88, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing based on your specific consent, including the sending of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

5.1 8v88 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Personal data is shared only in the circumstances described below.

5.2 Service providers: 8v88 shares data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Visa, Mastercard network operators), identity verification services, cloud hosting providers, analytics platforms, and customer support technology vendors. All service providers are bound by contractual data processing agreements and are prohibited from using your data for purposes beyond those specified.

5.3 Legal and regulatory authorities: 8v88 may disclose personal data to law enforcement agencies, courts, regulators, or other public authorities where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of 8v88, its users, or the public.

5.4 Business transfers: In the event that 8v88 undergoes a merger, acquisition, or transfer of all or part of its business assets, personal data held by 8v88 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer that materially affects the handling of their personal data.

5.5 Responsible gaming partners: With your explicit consent, 8v88 may share relevant data with third-party responsible gambling organisations to support your access to external help and self-exclusion tools.

6. Cookies & Tracking Technologies

6.1 The 8v88 website uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and collect usage analytics. Cookies are small text files placed on your device when you access the platform.

6.2 The types of cookies used by 8v88 include:

• Essential cookies: Required for core platform functionality, including user authentication, session management, and security. These cannot be disabled without impairing platform operation;
• Performance cookies: Used to collect anonymised data about how users interact with the platform, enabling 8v88 to identify and resolve issues and improve overall performance;
• Functional cookies: Used to remember your preferences, such as language settings and display options, across sessions;
• Analytics cookies: Used to understand aggregate user behaviour on the platform, typically via third-party tools operating under data processing agreements with 8v88.

6.3 By continuing to use the 8v88 platform after being presented with cookie information, you consent to the use of non-essential cookies as described above. You may adjust your browser settings to restrict or delete cookies at any time; however, doing so may affect the functionality of the platform.

7. Data Security

7.1 8v88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and 8v88 servers;
• AES-256 encryption for sensitive data stored at rest, including passwords and financial identifiers;
• Multi-factor authentication options for account access;
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Intrusion detection systems and continuous server monitoring.

7.2 While 8v88 takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. 8v88 cannot guarantee absolute security and encourages users to maintain strong, unique passwords and to notify the support team immediately of any suspected account compromise.

7.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8v88 will notify affected users and relevant authorities in accordance with its legal obligations and without undue delay.

8. Data Retention

8.1 8v88 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

8.2 The following retention principles apply:

• Active account data: Retained for the duration of the account relationship and for a minimum of five years following account closure, to satisfy anti-money laundering and legal record-keeping requirements;
• Transaction records: Retained for a minimum of seven years to comply with financial record-keeping obligations;
• KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later;
• Support communications: Retained for three years from the date of the interaction, unless the communication relates to an ongoing dispute;
• Marketing consent records: Retained for the duration of the consent and for one year following withdrawal, to demonstrate compliance.

8.3 Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any individual.

9. Your Rights

9.1 Subject to applicable law, you have the following rights in respect of your personal data held by 8v88:

• Right of access: You may request a copy of the personal data 8v88 holds about you, together with information about how it is processed;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to restriction: You may request that 8v88 restrict the processing of your data in certain circumstances, for example while the accuracy of the data is disputed;
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, please contact the 8v88 support team via live chat on the platform or by email at [email protected] (plain text — not a clickable link). 8v88 will respond to all valid requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days with prior notification.

9.3 8v88 will not charge a fee for the exercise of your data rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10. Children's Privacy

10.1 The 8v88 platform is strictly intended for adults aged 21 years and over. 8v88 does not knowingly collect or process personal data relating to individuals under the age of 21.

10.2 If 8v88 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be permanently closed in accordance with the 8v88 Terms & Conditions.

10.3 If you believe that a minor has registered an account on the 8v88 platform, please notify the support team immediately at [email protected] (plain text).

11. International Data Transfers

11.1 The 8v88 platform primarily serves users located in Bangladesh. Some of the third-party service providers engaged by 8v88 — including cloud hosting infrastructure and analytics partners — may process personal data in server locations outside Bangladesh.

11.2 Where personal data is transferred internationally, 8v88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Bangladesh. These safeguards may include standard contractual clauses, data processing agreements, and adequacy assessments of the recipient jurisdiction.

11.3 By using the 8v88 platform, you acknowledge and consent to the transfer of your personal data to the countries and territories described above for the purposes set out in this Privacy Policy.

12. Policy Updates

12.1 8v88 reserves the right to update or amend this Privacy Policy at any time. The date at the top of this document indicates when the current version came into effect. Users will be notified of material changes via the email address associated with their registered account or via a prominent notice on the platform.

12.2 Your continued use of the 8v88 platform following notification of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and close your account.

12.3 It is your responsibility to review this Privacy Policy periodically to remain informed of how 8v88 handles your personal data.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 8v88, please contact the support team through any of the following channels:

• Live Chat: Available 24/7 via the 8v88 platform — the fastest way to reach us;
• Email: [email protected] (plain text — not a clickable link);
• WhatsApp: +880-XXX-XXXXXX (plain text — not a clickable link).

13.2 8v88 aims to acknowledge all privacy-related enquiries within two business days and to resolve substantive requests within 30 calendar days of receipt. For complex data access or erasure requests, the full response period may extend to 90 calendar days as permitted under applicable law, with prior notification provided.